Students should contact the Massachusetts Department of Higher Education (MDHE) only after exhausting all internal steps. Below are the abbreviated guidelines for submitting a formal complaint to MDHE. Detailed guidelines are provided further below.

Other Submission Guidelines

Only use these forms after you have exhausted Sattler’s internal complaint process.

• Student in Massachusetts taking class online or on-campus may submit a formal complaint using this MDHE Complaint Form.
• Students taking courses online may submit a formal complaint using this SARA – Student Complaints Form.

For Massachusetts Residents and Online Students in Non-SARA Member States and Territories

If you have a complaint or concern that has not been resolved by Sattler College, you may file a consumer complaint with the Massachusetts Department of Higher Education (DHE) by using the consumer complaint form. The DHE consumer complaint form should be used by students who are located in the following locations:

• Massachusetts
• Non-SARA Member States or Territories (e.g., California, Guam, etc.)

For Online Students located in SARA Member States and Territories
After you have exhausted the complaint procedures made available by Sattler College located at: https://sattler.edu/student-complaint-process/, if your complaint has not been resolved, you may file a complaint with the DHE by using the SARA complaint form.

Please note: for SARA complaints, students are explicitly required to exhaust the institution’s available complaint procedures before filing a SARA complaint.

The DHE SARA complaint form should be used by students who are located in SARA member states and territories. This includes all students who are located in SARA member states and territories for the purposes of completing out-of-state learning placements, such as internships, practica, clinical experiences, etc. in SARA member states and territories outside Massachusetts.

Additional information from the DHE’s SARA complaint website is provided below. The SARA complaint process is outlined as follows:

1. Students must first attempt to resolve their complaint using internal administrative procedures offered by the SARA institution.
2. After all administrative remedies have been exhausted with the MA-SARA institution, the student may submit a SARA Complaint via this URL: SARA Complaints/ Massachusetts Department of Higher Education.
3. The Department shall send a copy of the complaint to the institution that is the subject of the complaint.
4. Within 30 days of the date that the Department sends a copy of the complaint to the institution, the institution must provide a written response to the student and the Department.