Student Complaint Process

Students with a consumer complaint or grievance must first complete Sattler College’s internal complaint process before seeking external resolution.

Follow these steps:

1. Attempt informal resolution: Start by addressing the issue directly with the appropriate college office or personnel.
2. Submit a student complaint form: If the issue is not resolved informally, you next step is to file a formal complaint by completing and submitting this Sattler Student Complaint Form.
3. Contact the Massachusetts Department of Higher Education (MDHE): If the issue remains unresolved after fully completing Sattler College’s complaint process, you may submit a formal complaint to MDHE using the submission guidelines below.

• • On-campus students must submit complaints using the MDHE Student Complaint Form.
  • Online students must submit complaints using the SARA Student Complaint Form.